1. Introduction
Trupial Inn Hotel & Casino (“we,” “our,” “us”), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile app, or stay at our property.
By using our website, mobile app, or services, you unequivocally agree to this Privacy Policy. Your continued use of our website or services signifies your consent to the collection and use of your personal data as described.
2. Who We Are
Trupial Inn Hotel & Casino
Address: Groot Davelaarweg 5, Willemstad, Curaçao
Email: info@trupialinn.com
Phone: (599) 9 737.8200
We are the controller responsible for processing your personal data in connection with our hotel, casino and restaurant operations.
3. Information We Collect
We collect and process the following categories of personal data:
- Identification and contact details: name, address, phone number, email address,
nationality, passport or ID information (for check-in purposes). - Booking details: reservation dates, room preferences, payment details (processed
securely through third-party payment systems). - Website and app data: IP address, browser type, device identifiers, and information
collected through cookies or similar technologies. - Casino guest information: where applicable, data required to comply with legal or
regulatory requirements for gaming operations. - Third-party bookings: information received from booking partners such as
Booking.com, Expedia, or similar.
4. How We Use Your Information
We use your personal data to:
- Process and manage your reservations and payments
- Communicate with you regarding your booking, stay, or inquiries
- Comply with legal obligations (including tax, regulatory, or gaming requirements)
- Improve our website, app, and guest experience
- Ensure the security of our systems and property.
We do not use your data for direct marketing or advertising without your consent.
5. Cookies and Analytics
Our website uses cookies to ensure functionality, enhance user experience, and analyze site performance.
Cookies may collect information such as your IP address, browser type, and pages visited.
You can manage or disable cookies in your browser settings, though some site features may not function properly if cookies are disabled.
6. Legal Basis for Processing
Where applicable under data protection laws ( Landsverordening Bescherming Persoonsgegevens of Curaçao (National Ordinance on the Protection of Personal Data – of Curaçao) [‘LVP’] – including the EU General Data Protection Regulation, GDPR), we process your data based on:
- The necessity to perform a contract (e.g., to complete your booking)
- Compliance with legal obligations
- Our legitimate interests in operating and improving our business.
7. Sharing Your Data
We may share your personal data with:
- Service providers who assist us with booking, payment, or IT services;
- Regulatory or law enforcement authorities when required by law;
- Third-party booking platforms when you use them to reserve your stay
We do not sell or rent your personal data to any third party.
8. Data Retention
We keep your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
9. International Data Transfers
Your personal data may be transferred and processed outside of Curaçao, including in countries with different data protection laws. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
10. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access and obtain a copy of your data
- Request correction or deletion of your data
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent.
To exercise your rights, please contact us at info@trupialinn.com.
11. Data Security
We use appropriate technical and organizational measures to protect your personal data
from unauthorized access, alteration, disclosure, or destruction.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a new “last updated” date.
13. Contact
For questions or concerns about this Privacy Policy or our data practices, please contact:
Trupial Inn Hotel & Casino
Email: info@trupialinn.com
Phone: (599) 9 737.8200